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Guest Services Associate

Jobs Description

This position works closely with the Marketing Director to enhance the mall’s overall success through the implementation of mall marketing programs, community events, retailer relations and sponsorship. This position will also offer administrative support for the mall office.

Areas of Responsibility


  • Assists in the creation, implementation and execution of community events
  • Helps maintain property website, social media communications, and collateral material
  • Works closely with tenants to obtain feedback, including sales and retailer quotes, after mall events and/or promotions
  • Assists in planning all marketing related meetings, including meetings with retailers, security/housekeeping staff, prospective clients, etc.
  • Develops and maintains a Calendar of Events for the property and distributes to the tenants
  • Works with Marketing Director to ensure all seasonal signage and messaging is up to date, and in the correct locations in mall
  • Assists with all marketing related programs, including KidX, special events, etc.
  • Create Proof of Performance recaps after all mall events
  • Assists with ordering, installing and setting up holiday décor
  • Works with Marketing Director to make changes/updates to all mall directories and signage
  • Works with retailers to encourage participation in mall events

  • Executes administrative support for the mall office
  • Assists members of mall management team with daily administrative tasks
  • Assists with answering main office telephone, transfers calls to appropriate parties, and takes messages
  • Assists and directs all mall contractors and visitors as needed
  • Performs all other duties as assigned

Education / Experience Requirements

  • Good computer skills
  • Strong organization skills
  • Strong verbal and written communication skills
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to deal effective with customers, contractors, tenants, and the public
  • 1–3 years administrative experience in customer service, event planning or retail position

How to Apply

Apply online at