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Assistant Manager

Jobs Description

Is responsible for implementing workflow procedures based on direction from the company's General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Areas of Responsibility

  • Develop good customer relationships
  • Address employee and customer concerns
  • Provide direction to staff
  • Fill in for General Manager in times of absence. Make executive decisions, hold meetings and provide accountability
  • Schedule and coordinate meetings
  • Email and phone correspondence

Education / Experience Requirements

  • Basic math skill
  • High school diploma or equivalent
  • Experience in barista
  • Management skills